1.What is The Car Doctor?
Thecardoctor is an online platform of car care & repair that aims to make car repair & servicing more convenient and reasonable. We are making a wide range of multi-brand car repair & service work stations, serving a quality service experience with benefits such as genuine pricing, OEM or OES spare parts, highly educated mechanics, repair warranty, 1-year paint warranty, and many more. So next times when you plan to service your car or need any car repair in your car, all you have to do is making a simple call or visit us on our website.
2.What if I am able to drop my car?
Yes, If you want to drop your car to the nearby workshop for service, but if you want our technician can pick up your vehicle form your home or office & drop it after repair. The pickup & drop service is free.
3.What is the payment structure?
As per thecardoctor policy, our payment structure will depend upon the technician’s knowledge & year of experience.
4.What forms of payment do you accept?
Thecardoctor has so many payment options as per customer convince we accept the payment. Here are some options which our customers can make payment easily.
- Online Account Transfer
- PhonePe
- Google Pay
- Pay tm
- BHIM UPI
- Debit or Credit Card
- Cash
5.How often should I have my brakes checked?
Breaks are a very important component to be checked on time, every 5000Km or 6 months you have to check your breaks with thecardocter technician & if required he will suggest changing it.
6.At what interval car servicing should be done?
As per thecardoctor professional, your car needs servicing after 10000KM or 6 months which comes first. Because if you skip the servicing that will affect your car engine performance.
7. Where will be my car serviced?
We have a wide range of work stations in Pune & Pimpri Chinchwad area. Your car will be serviced at the work station nearest to your location. So that if you want to visit personally to check our work progress.
8. What type of products & parts will be used in my car?
Our work stations repair your car based on standards recommended by vehicle manufacturers. Thecardoctor maintains the quality of its service stations to maintain the service quality as good as authorized service centers. All our repair components & spare part are from OEM (Original Equipment Manufacturers) or OES(Original Equipment Supplier). All our professional technicians are working on extensive market research to provide you best service in Pune.
9. When do I need to pay?
Thecardoctor is working on customer satisfaction. Our policy we only accept payment after customers satisfy with our service. Before we start the work we will provide you the best quotation, after your approval, we will get the work done. You need to pay after your car will back from the service station.
10. How often should I get an oil change?
As per car manufacture standard guidelines if you are using normal engine oil in your car, then you need to oil change after 10000KM or 6 Months which comes first. If you are using synthetic engine oil in your car, then you need to oil change after 15000KM or 9 Months which comes first.
11. When should I replace my brake pads?
This question-answer depends upon your car driver, how he/she driving your vehicle. As per standard set by the manufacturer, you have to replace your brake pads after 15000 to 20000 Km. But if you find your break is not working properly or making noise, then that’s the time to replace your brake pad.
12. When should I replace my car battery?
As our mechanic said normally battery life will be 3 to 4 years, but when you facing some problem to start the vehicle. Then you need to replace your battery. Battery replacement or checking will be done on your doorstep.
13. What should I do if my car starts to overheat?
Firstly if your vehicle overheats stop the car. Their many reasons for car overheats so please call nearby technicians to check your vehicle. This is a very serious issue that leads to being engine lock if you drive a car after an overheat.
14. What happens when I don’t change my oil?
If you skip your engine oil change it can affect your engine, because engine oil provides smoothness to the engine component. If you fail to change engine oil, some engine parts can be damages.
15. How long will it take to complete the repairs?
It depends upon what repair we are providing. We will let you know before we pick up your vehicle, as per our experience maximum repair takes day or two.
16. What is the difference between Thecardoctor work station & other work station?
Thecardoctor has associated with multi brand work stations all over Pune & Pimpri Chinchwad area. All of our work stations take care the service standards which recommended by Thecardoctor. All of the workshops are verified & runs by Thecardoctor to increase the repair quality & reach customer satisfaction. When you take a service from Thecardoctor service center you get so many benefits are
- Easy to make schedule appointment
- Discounted pricings
- OEM or OES parts used
- Repair warranty up to 45 Days
- 24*7 Roadside Assistance
